Why Insurance Agents Make Mistakes

insurance agents

Insurance agents usually possess myriad and impressive abilities which convince us to go with their companies in the beginning. Shopping around for the best policies, rates, and customer service skills can be a formidable task—not to mention exhausting. The key is to work with an agent who is licensed in all the areas of insurance that you are considering purchasing, and who possesses a great deal of wisdom and knowledge about the industry that you most likely do not. They and their office should also demonstrate excellent organizational skills and put their customers first.

You may have also chosen an insurance agent through word of mouth via friends, or perhaps you are friends with them yourself from years past or just in getting to know each other via the business transaction of purchasing coverage. Depending on the scope of a resulting claim, if something goes wrong, you may be extremely frustrated. The problem in many cases though—no matter the severity of the claim—is that sometimes policies may be so complex that even an agent does not have a clear understanding of every detail, or they may not be apprised of many of the constant changes occurring in the industry.

Making a mistake as an insurance agent can lead to very serious repercussions for everyone involved, which is why errors and omissions insurance exists; however, you may have to go through some headaches to see a claim paid even if the oversight was on the part of the agent. Other reasons for a major error could be:

  • Simple lack of knowledge
  • Carelessness when writing a policy
  • Lack of attention to your needs as a policyholder
  • Failure to procure correct coverage for you
  • Failure to report the claim

Measures you can take on your end to avoid insurance issues or claims denials are to make sure you are working with an agent or company that has a good reputation, understand what type of coverage you require personally or for your business, and don’t be afraid to ask a lot of questions! Negligence on the part of your insurance agent could mean that you are owed significant damages, and this is not a legal issue you should attempt to handle on your own.

Speak with an attorney from the Bolender Law Firm to review your options. We will advocate on behalf of clients through litigation, arbitration, or non-binding mediation. Our attorneys are experienced in representing clients in state and federal courts, at both the trial and appellate level. Call us at 310-320-0725 now or submit an easy consultation request online. We are here to help!

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